Medicaid Benefits
Customer Service
- Medicaid client hotline: 1-800-252-8263
- CHIP call center: 1-877-543-7669 or 1-800-647-6558
CHIP processing center:
HHSC
P.O. Box 14200
Midland, TX 79711-4200
- Report waste, abuse and fraud in HHSC benefit programs: 1-800-436-6184
- If you are deaf, hard of hearing, or speech impaired: Call any HHSC office by using the relay service of your choice. The state of Texas offers Relay Texas. You can reach Relay Texas by dialing toll-free 7-1-1 or 1-800-735-2989. You can reach the HHSC state office’s reception desk by dialing the TTY number 512-424-6597.
- To learn more about customer service and HHSC's complaint process see the HHSC Compact with Texans web page.
- To learn more about HHSC benefit programs and how to apply for benefits, visit the “How to Get Help” web page.
- If you need help with benefits you are getting, visit the “Questions about Your Benefits” web page.
Reporting Child Protective Services Issues
Toll-free: 1-877-787-8999
Reporting Child Abuse Issues
Toll-free: 1-800-252-5400
HHSC Ombudsman Office
Contact the Ombudsman Office if you have health and human services-related complaints or issues.
Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247
Toll-free Fax: 1-888-780-8099
TTY: 1-888-425-6889 or 1-512-438-3087
Online submission form:
HHSC Civil Rights Office
Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.
Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751
1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232
HHSCivilRightsOffice@hhsc.state.tx.us
HHSC Headquarters
Texas Health and Human Services Commission
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316
512-424-6500
[Directions and maps to HHSC headquarters and other Austin facilities]
Low-Income Assistance Programs:
- PUC customer fact sheet on Low Income Assistance.
- Payment Assistance: The Texas Department of Housing and Community Affairs (TDHCA) provides relief to those low income elderly and/or disabled households providing financial assistance, paying up to four of the highest bills during the year.
- For information, please call toll-free 1-877-399-8939. (8-5, M-F only)
- Victims of Family Violence:Waiver of Electric & Telephone Service Deposits
Long Term Care Quality Reporting System
Español
The Department of Aging and Disability Services (DADS) offers the information in this website to help you evaluate the quality of long term care services. You can use QRS to obtain specific information about a particular long term care provider or to compare providers in a particular area. QRS provides information that can help you identify providers that may meet your family member's needs, but it is not meant to serve as the only basis for choosing a particular provider.
After using QRS to identify providers that look promising, do your own first-hand inspections and evaluations. Discuss your alternatives with a doctor or other treatment professional who knows your needs and those of your family and who is also familiar with the providers of services. The information that QRS provides is not a substitute for visiting with prospective providers, talking with their staff and visiting with their clients in order to help you make an informed choice.
Click an item in this outline to compare providers of ...
- All Long Term Care Services
- Home and Community-Based Programs (Waivers)
Additional Resources
The range of services that are available to Texans in need of long term services and supports includes home and community-based services programs that promote individual independence as well as services in residential and institutional facilities. The Your Texas Benefits website can help you to self-screen for potential eligibility for programs that provide long term services and supports. In addition, you can use the Texas 2-1-1 website to find assistance for health and human services in your community or throughout the state.
Read here how QRS evaluates providers.
Read about DADS services here.